UCSI Hotel Kuching - Kuching, Sarawak

Trip.com M.

I really enjoyed my stay at UCSI Hotel Kuching! The staff were super friendly and helpful throughout my visit. The hotel is very clean and comfortable, and the highlight for me was definitely the big swimming pool – perfect for relaxing. I also tried the Quad Restaurant, and the food was delicious with really big portions. Overall, a great experience and I’d be happy to come back again!

Eddy F.

Pengalaman paling tak dapat dilupakan dan memalukan.takkan ada kali ke-3 dan seterusnya.memang 'blacklist'UCSI Hotel dalam checklist Nak sambut anniversary yg ke-9 pada 15Sept 2025.Enam hari sebelum kejadian dah buat pengesahan dengan staff kaunter berkaitan booking bilik,katil besar,view sungai dan decoration(Tuala Angsa dan bunga)bayaran decoration Rm50.00.Menu untuk candle light dinner+decoration pun booking siap-siap dengan bayaran booking fee sekali.Malaysian Day Buffet Rm78.00x2pax + decoration Rm185.00 bawah pondok(view sunset).Pada hari kejadian 15 Sept 2025 masa checkin dekat kaunter tanya pasal decoration Angsa tu tak da.Dalam sistem bahagian remark tak da request(kosong).Mood dah ke laut.Request masa dekat kaunter pun cakap tak dapat sebab takda staff nak buat.Pada hal bukan suruh buat free,bayar.Staff dekat kaunter siap bagi late checkout sampai pukul 3 petang,tapi saya tak nak.Saya pun checkin dgn wife mcm biasa dengan hati kecewa.Sampai dekat bilik sementara tunggu MUA datang untuk makeup wife.Dalam setengah jam kemudian,MUA pun datang.Pada masa yang sama,tergerak hati tengok dekat tingkap tengok persiapan dekat pondok level 5 tapi kosong.Memang takda persiapan decoration terus.Pukul 6 petang turun dari bilik tingkat 11 ke tingkat 5 tengok tempat pondok tak ada persiapan terus.Pusing punya pusing tingkat 5 takda langsung.Mesej dekat staff yang incharge makanan decoration tanya tingkat berapa tak ada balas terus.cakap tukar tempat pun tak ada.Pagi pukul 9.30 minta baki bayaran decoration Rm85.00.cakap decoration siap dan hantar gambar pun tak ada.Tergerak hati pergi ke tingkat 3 tanya staff(Atin Anak Musa)kalau tak silap kat mana tempat candle light dinner tu.staff tu cakap tingkat 15.Sampai tingkat 15,tengok bukan tempat seperti yang dijanjikan.luka makin parah.memang takda mood terus.daripada nak happy-happy jadi tak happy.macam bukan hari bahagia.En Atin tunjuk meja saya dengan wife walaupun dah habis syif dia.Masa dekat ballroom ada staff macam takda staff je.layan diri je masa tu.pinggan pun hantar kat meja lain.benda dah bayar saya dengan wife makan je walaupun hati kecewa.staff yang ambil booking order makanan candle light dinner dan decoration memang takda rasa bersalah langsung cakap tukar tempat dan cakap minta maaf pun takda.Pagi 16 Sept 2025 breakfast macam biasa ja walaupun En Atin tunggu saya dengan wife pukul 6.30 pagi.saya breakfast 8.30 pagi En Atin layan saya siap bagi kek minta chef buatkan khas untuk saya dengan wife sebagai tanda minta maaf.Sejam lepas breakfast saya terus checkout.Kesimpulannya di sini hati saya dengan wife betul-betul kecewa dengan servis,nak ambik gambar cantik-cantik,rakam kenangan terindah semua musnah dan hancur benda yang di rancang semua tak menjadi.Takkan dapat kenangan diganti dengan late checkout.bukan dapat dibayar dengan duit.Tapi saya bagi kredit kepada En Atin,thank you.so kepada siapa nak sambut anniversary ke apa,fikirlah banyak kali.

Ben T.

Had my wedding at UCSI Hotel Kuching and it was an amazing experience. The venue was beautiful, the food was delicious, and the hospitality from Mr. Ady and his team was outstanding. Everything was well-prepared and handled with great care. Truly grateful for the effort they put into making our day special. Definitely looking forward to coming back for a weekend stay in the future! 🤟🏻

Kirsten T.

Dit is echt verschrikkelijk !!! Het is een hotel wat bij een universiteit hoort. Erg verlaten en de faciliteiten komen absoluut niet overeen met wat er op boekingssites staan. De foto’s die ik nu uploaded zeggen genoeg. Het hotel is toe aan een opknap beurt. De rooftop bar is al jaren niet gebruikt . De bar bij het zwembad ook niet. Er zijn geen vakantie gasten . Slechts wat studenten. De lobby daar hangt een dreunend geluid en is totaal niet gezellig. De kamer stinkt naar zweetvoeten . GA HIER NIET NAARTOE

Emie M.

✨ Had the best time at UCSI Hotel Kuching. Love how comfy the place is, super smooth check-in & check-out, and the staff are just the sweetest 💕. The big pool was my favorite spot 🏊‍♀️ and the food at Quad Restaurant was soooo good (big portions too 😋). Definitely a stay to remember! The room is exactly look like the one I booked on Trip.com.

Emmanuel

Rooms were beautiful and clean. Food was great, our waiter (Atim) was very friendly, along with other staff members of whom were all very accommodating. The view was also absolutely fantastic. Would recommend to other friends and family. ☺️

Mabel T.

Wonderful hospitality by all staff from reception to room to food service staff. Thank you for the warm smiles that accompany us to every part of the hotel during the whole 4d3n we were here. The infinity pool is my favorite place in this beautiful hotel. Keep up the good work!!

soy V.

Very nice place to host a banquet. Not too expensive and more affordable than other places, though a bit far 🥲

Staff were all very friendly and understanding, even when the error is within ourselves. Thank you Mr Aaron for communicating with us and especially Mr Atin for managing our Prefect's Banquet!

As for the food, it was very good, better than some other hotels in Kuching. However, some dishes (fish lip soup) were a little on the saltier side. Vegetarian set meals were ok but we hope next time can hv more option other than tofu. Overall, everyone enjoyed it!

As for the PA system, the sound is good. All is plug and play so no problems there, very easy to use. We liked how the light dimness could be adjusted, very scenic!

Overall, everyone had a fun time and it was all thanks to the amazing staff at the hotel 💗