Theatre Hotel Kuching - Kuching, Sarawak

kenny S.

提醒🔔
不愉快的體驗：
1. 無法提早入住，2點之後才能入住（可能酒店太滿）酒店政策，如果要提早入住要有心理準備比較不愉快的體驗
2. 可能精品酒店，人手不足？要求幫忙拿行李🧳因為有小孩行李比較多，找不到人，要等，不禮貌，有些擺臉色，可能我要多笑，要感恩他幫忙拿行李，更應該要附上90度鞠躬
3. 隔音超差的，我住最上層，二樓有活動，晚上如果有小孩要睡覺可能要斟酌選擇入住此酒店，走廊如果有人說話大聲的房間裡都會聽見
4. 車位稀少，剛好遇到有活動，晚上回來一位難求，運氣差遇到下雨更不用說了，而且停車位極小，難停車，露天的就很多（遇到雨天就難了），露天車位遇到酒店有活動也是滿。
5. 自駕要求預留停車位也沒行動，很失望！
6. 這是我的疏忽，以後入住要檢查拍照東西有沒壞毛巾骯髒嗎，（不清楚之前還是之後骯髒，印象中擦手罷了，不至於洗不到，破財消災，也不想跟酒店爭辯太多）而且酒店也沒明確提前說會罰款什麼，要注意什麼，（心裡os毛巾真的洗不了？）說什麼骯髒要罰款，退房後被告知要檢查房間後才可以跑，（很不好的體驗，感覺做了什麼，還是第一次住到這種檢查了才可退房的酒店）就這樣被罰了RM50的清潔費！

滿意的體驗
1. 食物很好吃
2. 清潔度可以

不適合家庭入住，適合自由行（不要把酒店毛巾用太骯髒），確保東西完好無缺，毛巾不要太骯髒，不然荷包會痛。

Grace K.

A nice hotel with great staff. The room was comfortable but beware, it might not be suitable for older people like my mum as the bed is literally on just a plank and the toilet entrance us raised. That being said, I personally had a good experience. The breakfast was okay though they took quite a while to top up food that was finished. The room service was exceptional and affordable.

Trip.com M.

Had a comfortable stay as the hotel was modern and clean. Twin room was big enough for luggage and to walk around. Free parking with available lots. The breakfast was simple but sufficient. Staff were friendly. Will definitely stay again if I’m in Kuching!

Trip.com M.

The hotel was so nice , I have booked one person solo room , it feels very homely and comfortable. I even nap in the hotel on afternoon after morning hiking , it so much like home. The amenities is good and very clean. Breakfast not much option , but Kuching is surrounded by nice food , so I just grab a coffee and light meal in the hotel breakfast , sit in the hotel restaurant and enjoy, then walk to nearby shop for fuller breakfast. There are plenty of food , convenient stall and even famous butter cake mita in walking distance (around 5min). As a solo traveller , I strongly recommend this hotel , it makes me feel safe and not afraid to sleep alone at night time. Will definitely to stay here again if visit Kuching. 😊

Trip.com M.

The room was spacious, clean, and well-furnished. The bed was incredibly comfortable, and the amenities provided met all my expectations. Housekeeping did an excellent job each day, keeping everything tidy and refreshed.Dining:The on-site restaurant offered a wide variety of options, and the food quality was excellent. Breakfast had both local and international selections, which I appreciated.Facilities:The hotel’s facilities were impressive. I particularly enjoyed the swimming pool and fitness center. Everything was clean and well-maintained, which added to the overall comfort.Location:Perfectly located near [shopping areas/tourist attractions/public transport], it was easy to get around and explore the city. Very convenient for both business and leisure travelers.Service:The staff were the highlight of the stay. They went above and beyond to ensure I was comfortable and well taken care of. Everyone was friendly and eager to help.

Trip.com M.

The room was exceptionally clean, bright, and comfortable. The staff were friendly and efficient, and overall, the stay was excellent. All amenities were well-prepared, with strong Wi-Fi and Netflix available for entertainment. I was especially impressed by the modern touch – instead of using access cards, you simply enter your room with a code, which feels fresh and convenient. My only suggestion would be to improve the breakfast selection and quality, which would make the experience even better.

MYMC E.

Disappointing Stay at The Theatre Hotel Kuching

I had a very frustrating experience during my stay. I called in advance to request an early check-in and was told that it would be allowed. However, upon arrival at 12pm, I was informed check-in wasn’t allowed until 1:45pm. When I arrived again at 2pm, I was told the room still wasn’t ready and would only be available after 3pm. It was only after I showed proof of my earlier conversation that they allowed me to check in immediately.

The room itself was another letdown. The air conditioning is part of a centralized system and was not cooling at all, making it very difficult to sleep comfortably through the night.

The next morning, I couldn’t remember what time breakfast ended, so I called the front desk at 9:30am and was told breakfast had already ended. I made plans to go out for breakfast, but to my surprise, I saw many guests still enjoying breakfast in the dining area. Upon checking again with staff, I was told that breakfast actually ends at 10am.

Poor communication and a lack of consistency made this a disappointing stay. I hope the management takes note and improves both service and facilities.

Trisha C. S.

Formal complaint regarding the extremely poor service by Hotel Services (complaining on behalf of bride and groom)

1. Unprofessional Front Desk: During check-in, staff did not greet, smile or welcome us and during check-out, staff did not take notes on our complaints that were raised, only simply listen.

2. Lack of Assistance with Luggages/Wedding Preparation Items: While unloading our luggages and wedding preparation items at the side door (as the main entrance was blocked by scaffolding), no staff offered any help. They simply stood by watching instead of assisting us, even with basic courtesy such as holding the door.

3. Unfinished Roofing/Awning Works: Ongoing works at the lobby entrance for more than 2 weeks (as mentioned by your own staff) obstructing the drop-off area and created unnecessary difficulties.

4. Housekeeping Attitude: Our elderly grandmother asked for help adjusting the air-conditioning temperature. Instead of assisting, the staff merely pointed at the controller. This displayed a lack of care and courtesy toward elderly guests.

5. Misleading Breakfast Hours: The breakfast slip stated 6:30 am–10:00 am, but we were told it ended at 9:30 am the café. Such inconsistency is unprofessional.

6. Towel Issues & False Charges:
(i) Wrongly accused of stained face towels. The face towel were never shown to us face to face in our room (this happened during our stay), picture were given via WhatsApp (only showing face towel with stains but did not show our room number or our room). Hence, we were not sure if that face towel was even from our room. They took it away and did not show it to us face to face. We were billed, we paid, and was issued a receipt. And yet after leaving the hotel, staff still contacted us again for payment (they did not double check but directly once again requesting for payment).

(ii) In another room booked by family member, we were accused of "a missing face towel", only for housekeeping to later "find" it still in the same room, but at the bathroom. This shows negligence and a tendency to blame guests unfairly without checking properly.

7. Parking Allocation Withdrawn Prematurely: Although four parking spaces were allocated for our wedding, on 17th September 2025 (before our check-out time), we were harassed as early as 7:24am via calls and messages to move our cars for the next event. This was inconsiderate and unacceptable given that our stay and check-out were not yet complete.

8. Parking Inconvenience: On 15th September 2025, when we checked in for our wedding rehearsal, there was insufficient parking provided for in-house guest. Around 80% of the parking space was blocked by empty booths for an upcoming event, with no prior notice.

9. Overcharged Room Rate: For the extension on 15th September 2025, we were charged RM232, while the standard online rate was RM228

10. Room Availability and Rates: We were told no rooms were available for family members, but rooms were still available online. We had to book ourselves without any special consideration or rates for our wedding group.

11. Event Banner & Registration Tables: The next event’s (which only started after our event) banners and registration tables were already set up at the ballroom entrance during our wedding preparations, causing disruption and spoiling the ambience.

12. Unauthorized Use of Our Trolley: Our personal trolley was used by another event without our knowledge or consent. Why didn't the staff hotel inform them that it was not hotel's property but it's their other guest's property.