Roxy Beach Resort - Sematan, Sarawak

Jsy

Have tried Roxy Beach Apartment last year. First time stay in Roxy Beach Resort. Love this place. Overall great experience. Would definitely come again. Recommend to book via their website for discounts and come during non public holidays.

jin H. S.

服务差，物品太贵
太不值得去的地方

Nelson J.

I had my trip with my girlfriend to this beach resort as it looks new and fresh. After researching I realise booking directly on the official reservation website was cheaper than Agoda. While price shown in Agoda app might seem lower soemtimes but after including the taxes it is actually much more expensive I managed to save around RM70. Also please be reminded that Friday is also counted as weekend so the room prices are same as weekedn prices. This trip in Roxy Beach Resort is filled with mixed experiences there were pros and cons about the resort. I will list it separately below.
Pros: The lobby ambience was astonishing. The design and vibe was very relaxing and muji style suiting youngsters preference. The rooms werw also nice and spacious. I would say one of the best beach resort rooms in Kuching at its price maybe due to it being newly open. Very simplistic and neat. Also the resort has varieties of facilities includimg gym, massages, swimming pool bar and restaurant. The massage of course require extra charges. The TV kn the room also allows for Youtube connection which I would say is an added advantage. Moreover it is commected to a Lepapa Mart which eases grocery purchases( while it maybe be 30 - 50% more expensive than normal). Also there was a external restaurant attached under named After 4. Me and my gf tapao for dinner and it was unexpectedly delicious with strong flavours. For visitors who which to consume Chiness cuisine and are lazy to travel out this is a good choice.

Cons: Firstly, one very bad experience here was the bad customer service. As expected from a hospitality industry, I will expect a warm welcoming and greeting. However staffs here are all not friendly and some are even rude. Me and my gf went to the restaurant and wanted to look through the menu, the staffs threated us rudely abd threw the menu in front of with a nasty attitude. I would suggest for and stricter better staff training as hospitality is a crucial component for loyal customers in resorts. Also, the swimming pool was slightly dirty(filled with many branches and leaves) so we didn't went for a dip. When we go for a walk in the beach, we also saw the ATV rental (RM50 for 15 mins),but we didn't rent as we thought it was slightly overpriced. Another poor experience was when we called for room service for an ice bucket. As a 4 star resort (RM415) we expected great room service but we were disappointed as we were told that they do not provide room service and they asked me to collect it from the bar. I was too lazy for that. If you don't have enought staff for room service you should charge lesser as the charge now should include a full package service. (Maybe you could look into training cross functional staffs while paying slightly higher, so you don't have to hire more people but mantain service quality). For our breakfast, the options were very limited as you can see form my photo that is very much everything. Again we asked for Ice as I wanted to make an Ice latte but they couldn't provide. One last thing that triggerdled me was the egg station. It wasn't officially an egg station as there were no signs but we saw then scrambing eggs so we went to ask if we can get sunny side up eggs. But the staff rejected. He said he couldn't produce it. I don't understand with cartons of egg behind him and three readily available stoves and pans why can't it be done Isn't it normal to just customise slightly as the station was already there?!?!?!

Overall, the holiday experience was ok me and my gf had a good time in the room. If you are someone who look to spend your whole day out of the room I would say there is not very much to do as Sematan is quite small as well. But the resort management should really improve in their staff management and training. The venue and facilities provided were magnificent but it seems like they are not fully utilising it.

Shan Y. L.

Very good, but breakfast buffet needs more food and choices, like ice cream or more drinks for us to choose. Overall, very good! Staff members are kind and helpful.

Xrose J.

Teach your employees, especially at the room registration counter, to answer the phone quickly. I have contacted the hotel many times to confirm a room reservation but had to call several times before your employees answered. Also, please improve your way of interacting with customers so that they don't answer carelessly and rudely. Anyway, the atmosphere at the hotel is very pleasant and I am satisfied with the room and the view around the hotel.

PeekaChew

Nice hotel, the swimming pool smelt like a sewer and I’m sure there was pee in there. Beach is nice and buffet is not that good.

Trip.com M.

It was great but the hotel room is not as clean as I prefer, I believe they can do better in this.

Trip.com M.

We had earlier stayed at Riverview Majestic Hotel from 11th to 13th June. A Fabulous Hotel with Great Breakfast spread for the Rate we paid. Now at Roxy Beach Resort we had Mountain View but it was fine as most if the time we are indulging in activities. The Room was fine and clean. Front office neeeds to check their in room Safe Box, as it was not operating. Next in the morning we went down for Breakfast thinking this Hotel knows what it is doing as i have seen many advertisements on Roxy Hotel almost everywhere 😳 To my shock the Breakfast layout was totally out. There was no table setting at 7.45am. Tables didn't have even Salt n Pepper shakers as it stndard. Although they are serving hard boilded eggs. The morning juice was way watered down " Orange Juice" The sugar was in a large jar. More like 2 Star ServiceThe Best part " Cook" tosses the roti canai into the shaving dish, then he tosses the sausages into another shaving dish. That's how F&B handles food. Next lost of Green Bottle flies in the Restaurant From this i know that the Hotel Manager, F& B manager and so called Chef don't check the Restaurant Coffee House. We shouldn't be paying such High Rates for a Resort Hotel Operated in this manner. I believe the Owners have put in alot of effort.