Karasky Hotel - Simpang Ampat, Pulau Pinang

Zared A.

Terlampau kecewa dengan sikap hotel. Tersilap booking hotel disebab kan location simpang ampat. Tapi sebenarnya nak booking hotel di simpang ampat melaka. Akibat salah dgn pantas saya call receptionist. Dan diberi penjelasan kena buka melalui booking.com dan diorg akan accept. Saya pon terus buat. Tapi tiada jawapan dari hotel. Saya call tanya. Katanya tak terima apa2 email. Bila saya kata saya dapat dari booking.com dia kata tak boleh bukak. Manager je boleh. Nak ckp dgn manager. Katanya manager tak ada. Saya mintak no fon manager. Katanya manager xbagi call. Diorg boleh chat je. Katanya akan hubungi saya semula. Tapi tak hubungi. Saya call balik. Sudah tak berjawab. Saya cuba msg pada property pulak. Pun tak jawab. Hari ni booking.com bagi tau xde respond dari pihak hotel. Bagi saya sgt terok! Tiada budi bicara! Kalau nak denda separuh pon xpe. Ni nak songlap terus duit. So terok!

Littledayana

I had a wonderful stay at this hotel. The hotel just open few weeks ago. So all of the items in the rooms are new.

The water pressure in the bathroom is very good. No need to worry if you forgot to bring your toothbrush, shower gel, shampoo and towel cause this hotel will provide it free.

For those who need to iron your clothes/hijab, don’t worry because they already prepared set of iron.

However, this hotel doesn’t have any lift and only stairs available. So it’s kind of hard if the elderly wants to climb the stairs. Besides, the room isn’t soundproof. You can hear your next room television when they open it.

Overall, I am very happy to spend my time here. Their staff are very friendly and give a great customer service. Btw you need to prepare a cash deposit.

Jebxt K.

Room are okay, simple & minimalist. If you choose to stay here, be prepare to hear the outdoor aircond sound so loud. I barely can't sleep. If you not care much about sound then this place is suit for you.

My experience on early check in are okay, but after 3 hours chill in the room suddenly have loud sound came out from outdoor aircond and it's vibrating.. so loud, so uncomfortable.

Then I inform to a receptionist about it and ask reception what solution I have, then the reception offer me to change the room. I agree and pack my stuff. I left the room and go to reception to change the room then surprisingly she said can't change the room. Then come one person they call Doctor, so annoying to deny the loud problem I'm facing and don't want to hear my complain and keep saying if I want to change I need to pay extra bla bla bla.. Then I said I don't care if I needed to pay extra. I just don't want to hear the loud sound and I want solution. Not arguing without solution. Then the doctor said okay but he just left the hotel and keep me waiting without solution. I was frustrated waiting for too long and end up with I go back to the room. The loud sound still there. Had to deal with it until my check out.

Hotel room decorations are nice. Hotel management need to learn Public Relations. Need to maintenance their outdoor aircond.

Vihaa K.

Great hotel. Had great experience. The front desk staff (Mr. Raj) I think. Was very friendly and the way he greet us was very friendly. Very comfortable environment. Very recommended,

tiyaa

i had a wonderful stay at karasky hotel, the staff were incredibly friendly, welcoming and help carry my bag. i really appreciater it. the room was good. everything is a chef kiss

Mok K. J.

Most ridiculous hotel. Check in at 10pm. The counter tell you to paid deposit by CASH ONLY if not you cannot check in at all. Don’t allow qr paid or transfer but show you the qr and transfer bank on the counter and put a sticker say cashless… what a lousy management… 10pm ask you go to find atm and take cash just can check in plus no write in the Agoda app that only accpect cash only…

Satis A.

Best staff Mr.Dharmen, good coordination with customer...

Very recommended hotel! Its new hotel, comfortable, clean & worth it!

Rikka T.

The room is super comfortable and the ladies at caunter is very nice. might repeat stay at this hotel again if i travel to penang 😁