Greenage MingSuite Kota Kinabalu - Kota Kinabalu, Sabah

Paola C.

The worst hotel experience I’ve had in 20 years of traveling. The customer service was terrible — no receptionist, only WhatsApp contact, and the person in charge was rude and unhelpful.

We booked and paid through Booking.com, and only after payment, without any prior notice, they forced us to pay extra “cleaning fees” that were never mentioned before. When I questioned the overcharge, the hotel blamed Booking, but Booking later confirmed that the extra fees were added by the hotel itself.

The room was infested with cockroaches of all sizes (see photos). When we reported it, maintenance came at 11 p.m. to spray the room while we were still inside — completely unsanitary and unacceptable. We were not offered any option to change rooms, despite the clear hygiene issue.

They also hold a 200 MYR deposit, which they return between 2 and 7 days after checkout, with no option to pay cash and receive it immediately. The room wasn’t even properly cleaned, with hair in the shower and bathroom, and there was food left in the freezer from previous guests.

It’s the kind of place that looks nice and high-quality in photos, but in reality, it’s one of the most rundown and disappointing places I’ve seen in years.

After two decades of traveling, this is by far one of the worst hotel experiences I’ve ever had. Absolutely not recommended.

Trip.com M.

1. 位置与交通： 酒店的位置非常棒！就在市中心，步行5分钟就能到达地铁站和公交枢纽。周边很安静，但吃饭购物很方便，楼下就有便利店和好几家不错的餐厅。对于游客来说，简直是理想的选择。2. 设施与环境： 我们预订的是豪华大床房。房间比图片上看起来还要宽敞和明亮，打扫得一尘不染。最令人惊喜的是落地窗和城市景观，晚上看夜景非常美。设施很新，空调制冷效果好，Wi-Fi速度很快，办公和看视频都很流畅。浴室干湿分离，水压大且热水稳定，提供的洗浴用品品质也很好。3. 服务与人员： 这是最值得称赞的一点！从门童、前台到客房服务，每一位员工都面带微笑，主动问好。前台办理入住高效专业，还贴心地将我们的房间安排在了高层安静侧。我们多要一个枕头，电话放下后5分钟就送到了，响应速度极快总结： 这次入住体验非常愉快，完全物超所值。无论是商务出行还是休闲旅游，这里都是绝佳的选择

Trip.com M.

Pros:The location is very strategic as the residence is situated in the heart of Kota Kinabalu. It offers a nice city view and overlooks the airport runway, where you can watch flights take off and land. The swimming pool is shared with Ming Garden Hotel, which is convenient.Cons:The room was extremely dusty, and my husband had to sweep it himself. Dust on the furniture was visible to the naked eye and there was even hair on the floor. The paint on the wall was peeling, leaving the floor dirty. The whole floor felt a bit creepy and gave the impression of an old, poorly maintained building. A security deposit of RM200 is required and the refund took two days after check-out. Communication with the manager is only through WhatsApp, which sometimes results in delayed responses. Parking is not complimentary, and guests need to pay for it (RM4/entry, RM8 for overnight).

Trip.com M.

私はたいていのことは、安さ重視で気にしませんが、ここはおすすめしません。良い評価もあるので、部屋によるのかもしれませんが、一晩寝たら身体中、ベットの南京虫にたくさん刺された跡があり、旅行中、帰国後も痒くてたまりません。ベットの日干しは定期的にしたらどうでしょうか？ただこの値段でプールがあったことだけは良いかもしれません。

Li J.

强烈不推荐，旅馆很脏，没人清洁，进到房间之后一股强烈的鱼腥味。走廊也是臭烘烘的，还突然停电了一天。

Trip.com M.

"酒店位置优越，交通便利。房间宽敞明亮，设施齐全，卫生干净整洁。前台服务热情周到，入住体验舒适。性价比很高，推荐入住！"（50字）

Trip.com M.

Spacious room, but the whole building needs some maintenance and repair. We had problem with sockets in the room, and batteries of door lock, TV and air-cond remote controls need to be changed. We found one small cockcroach in the kitchen, other than that, overall stay was OK. One good point, water pressure is very strong.

alisha B.

My friend and I visited this hotel and our experience was appalling….

Avoid at All Costs – Dirty, Unsafe, and Completely Unprofessional
This was hands down the worst hotel experience I’ve ever had. If zero stars were possible, that’s exactly what this place would get. The conditions were so poor we had no choice but to leave early—something I’ve never had to do on a trip before.
To start, the check-in process was a mess. We never received the necessary information and had to chase the hotel just to get access to the room. That alone was incredibly frustrating and unprofessional.
But once we got inside, things went from bad to worse. The room was filthy—there was visible mold, the toilet and bathroom floor were disgusting, and even the bedding appeared used and unwashed. The entire space felt unsanitary and completely unfit for guests.
We reported the issues and requested a new room—twice—but staff did absolutely nothing. No response, no effort, no apology. The level of indifference was shocking. It was clear they had no interest in resolving anything.
We were left with no option but to leave the property entirely. Since then, I’ve reached out to the manager, and—unsurprisingly—no refund or resolution has been offered.
This hotel is a complete scam, taking guests’ money while offering an environment that’s not just uncomfortable, but potentially unsafe.
Do not stay here. There are plenty of other accommodations that at the very least meet basic hygiene and service standards. Booking.com seriously needs to review whether this property should remain on their platform.