BALI THAI FAMILY SPA & WELLNESS (MOUNT AUSTIN) - Johor Bahru, Johor Darul Ta'zim

Joel L.

Was not intending to write a review but this ended up being one of the most lacklustre experiences I’ve had. The massage was not thoroughly done, as if the training for the staff had not been sufficient.

I had gone for the oil massage but kept my pants on..? The masseur had the undergarment for me to change into but he left it at the side. When I asked why, he said the oil massage was only for the upper half of my body. This is the first time I’ve experienced this. I double checked with my friend, who had the same massage and he said his oil massage was for his legs too, which it should have been. However, he said that his masseur used very little strength and it hardly felt like a massage. As a whole, I felt that my masseur was very disinterested in giving the massage as well. This was truly quite a disappointing experience and I’m shocked at the poor standard here.

Furthermore, although it’s a small issue, the ginger tea after was so diluted it was hilarious.

Overall, quite a waste of money and I’d much rather have gone to the family spa just one block away. The experience there was much better.

Liaw H.

Very bad experience ever. First time hope that the session can pass faster. I will never recommend this shop to anyone. If you want to relax through a massage, better think 100x times before stepping in. Feedback this to front desk staff, Alisha after the session. 87 从此会成为我最怕听到的数目😓 Hopefully they can train their staff properly in future. Definitely will not come back. This is refer to Bali Thai @Mount Austin.

hui X.

The BEST masseuse I have ever had in ALL my massage experience. I will definitely come back here and look for NUMBER 5 <<<< I had a long week, whole body aching and she just hit the right spots like no one ever did before. Highly recommended once again! 👍🏻

Felicia N.

The services are great, and the massages are excellent. I opted for a two-hour Thai massage during my first visit to this place. They also have special promotions. I would definitely visit again and hope they offer a three-hour massage in the future!

Olive C.

Had an advance booking and paid for it. I reached early and they only told me after my appointment time that my booking will be delayed by 20 min because the client prior arrived late. 20 min later, they were still not ready, and requested for me to wait another 10 minute.

Staff were polite, refunded fast... but total waste of time and ruined my evening.

Gin Y.

The lady at the counter is friendly. Me & husband enjoyed the massage. Place is clean & most importantly, Is not so crowded like in the big mall. Will be back again

Shin E.

After our long trips, me and gf was looking for a spa to unwind. We chose Head, Back,Shoulders and the foot massage as well. Both of us fell asleep. Will come back again when we visit JB again!

AL

Relaxing Massage, Disappointing Aromatherapy

The spa had a lovely atmosphere - very calming and inviting. I opted for a 90-minute aromatherapy Thai massage, and the therapist was excellent.

However, the aromatherapy aspect was a bit of a letdown. During check-in, they offered a choice of four essential oils. Unfortunately, three of us tried sniffing all the bottles, and none of them had any scent! We mentioned this to the receptionist, and their explanation was that perhaps too many people had been opening and smelling them.

Despite the lack of fragrance, I went with lavender and my friend chose lemongrass, hoping the massage oil itself would have a scent. Disappointingly, whatever oil they used during the massage had no aroma either.

Thankfully, the massage itself was great, so I might return in the future. But if aromatherapy is a big draw for you, I'd recommend checking with the spa beforehand about the essential oils.